The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a booking as by doing so, you will be agreeing to our Terms and Conditions found below.

‘The Phat House’ terms and conditions do not affect your statutory rights and we reserve the right to change our terms and conditions at any time.

1. Booking and Payment

1.1 Deposit:
At time of booking, we require a non-refundable 50% deposit upfront. This can be paid by online credit card payment or direct deposited into our Japanese Bank account. A surcharge applies for international bank transfers (see clause 1.5). If your booking is made through one of our selected online travel agents, payment in full is required at time of booking unless specified by them.

1.2 Final Payment:
We request that final payment be made no later than 60 days from arrival. On receipt of your final payment, your booking will be confirmed. Any booking made within 60 days of arrival requires 100% payment at time of booking.

1.3 Amendments to your booking
Should you wish to make an amendment to your booking, we will do our best to accommodate your needs however we can not guarantee your request.

1.4 Cancellation:

The 50% booking deposit will be held in case of cancellation. For cancellations made within 30 days or less of check-in, all monies paid will be forfeited. For cancellation outside of 30 days all monies will be returned, not including 50% deposit.

We reserve the right to cancel your booking in any circumstances but if we cancel your booking, except where this is because you have not paid any outstanding balance, you can have a full refund.

Other than in the case of non-payment, we will not cancel your booking less than 30 days before your arrival date, unless this is the result of an event that is out of our control, such as war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, hurricanes and other actual or potential severe weather conditions, and any other similar events.

1.5 Payment by Credit Card:

We don’t believe in on-charging credit card fees to our guests however if you choose to deposit money into our Japanese bank account we will charge you any associated bank fees we incur; these can be expensive.

2. Check-in, Check-out, Late Check-out & Minimum Nights Stay

2.1 Check in time is 16:00 on your day of arrival. We aim for the property to be ready as early as possible so if you arrive at The Phat House prior to 16:00 and the property is ready, you are welcome to check in early. We’ll do our best to accommodate your arrival time but if the property is not available the check-in time of 16:00 applies – this is especially the case during busy periods where there are same day check-in and check-out.

2.2 Upon Check in, you will be required to provide a form of official identification which will be held on file during your stay, the details of which will be passed on to local authorities in the event of a lawful demand is made by such authorities.

2.3 Check-out time is 10:00am on your day of departure. We’d really appreciate you letting us know the night before your departure what time you intend to leave. It assists us in making our operation as smooth and hassle free as possible.

2.4 Upon check-out, you must notify a member of staff of your departure and pay all outstanding charges that are due (see clause 14)

2.5 We do not offer a bookable late checkout service but if you don’t ask you don’t receive. If operational limitations allow, we will happily extend the use of your room to you on the day of your departure, free of charge. If your departure from The Phat House is after you have checked out, we are more than happy to store your luggage for you.

2.6 During high season (Dec 20 – Feb 28) we have a 5 nights minimum stay in place. We reserve the right to enforce this 5 night minimum stay. We do on occasion bend this policy for those that ask nicely. A minimum night stay of 3 nights is applicable outside our winter  high season dates. For green season bookings we have a 2 night minimum stay. 

3. Pricing and Taxes

3.1 Pricing:

Prices stated on The Phat House website and Online Travel Agents such as booking.com, TripAdvisor, Agoda.com, Hostelworld and AirBnB are accurate at the time of booking. It’s best to book immediately to make use of any promotion on offer.

We reserve the right to increase or decrease prices, at any time, without notice. In the event that a price decreases after you have made your booking, we are unable to refund any difference between the price paid and any lower price, which may subsequently become available.

We reserve the right to increase the price of your accommodation after you have booked but no later than 30 days before the arrival date stipulated and will forward an Amendment Invoice reflecting any changes made. The extremely unlikely event of a price increase will be as the result of changes in our costs of supplying your accommodation resulting from currency fluctuations and/or government action. An administration charge and any relevant travel agent’s commission is included within these amounts.

3.2 Discounts:

The Phat House reserves the right to discount accommodation at any time at their discretion.

3.3 Taxes:

Tax of 10% is included in all room rates unless otherwise specified.

4. Parking

4.1 Onsite Parking for guests:

Onsite parking is available free-of-charge for guests of The Phat House. Please discuss with a staff member on check in where is allowed to park and obey The Phat House’s wish during your stay. We thank you in advance.

4.2 Onsite parking for non-guests:

Onsite parking will be made available for non-guests in the event that parking space is not being utilised by paying guests. There is free off-site parking close by.

5. Liability:

We do not accept any liability for any damage, loss of or injury to any member of your party or any vehicles, unless proven to be caused by a negligent act by ourselves or our employees or contractors/suppliers whilst acting in the course of employment.

5.1 Theft or loss of personal belongings

The Phat House will not be responsible for the accidental loss or theft of guests personal belongings. If you are worried about the safety of your belongings please refer to clause 8.3.

6. Privacy Policy:

Any data collected during the course of this booking will be stored on our computer(s) business systems. With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party without your permission.

7. Damages and Breakages:

Please enjoy your stay but please take care when staying at The Phat House. You are responsible and liable for any breakages, damages or irreversible staining caused to The Phat House or any of its contents during your stay that you or any member of your party cause. You will be required to pay for any breakages, damages, loss of or irreversible staining made to the Phat House or its contents. Any charges must be met by you and may have to be paid locally. In the event that payment is not made locally, we reserve the right to charge the outstanding monies to the Credit Card provided on check in.

Please report any incidents as they occur.

8. Keys & Security

8.1 Keys:

Guests will be provided with a unique PIN for the front door – no other keys will be provided.

8.2 Access:

Japan is a very safe country and the people very friendly. We leave our doors unlocked at all times so access into The Phat House is never a problem. If you choose to lock doors then that is at your own discretion. 

8.3 Security:

If you are worried about your valuables we offer a secure storage of expensive items, travel documents or monies in a safe deposit box.

9.0 Smoking:

The Phat House is a non-smoking establishment. Smoking will not be tolerated in public areas including the bar, restaurant and lobby. Smoking in rooms in strictly prohibited. Guests are kindly asked to use the designated smoking area outside the house but within our property if they wish to smoke.

10.0 Requests

The Phat House will do its very best where possible to honour any requests you may make at time of booking or during your stay however requests can not be guaranteed. If a facility or service is required, please book and pay for these in order to guarantee the room type, facility or service required.

11. Children & Pets

11.1 Children:

Children above infant age will be treated as adults in the head count of guests using the property. Infants are not.

11.2 Pets:

No pets are allowed at The Phat House. Sorry!

12. Your Conduct

12.1 Towards Staff

We reserve the right to refuse to accept you as a customer or continue dealing with you if your behaviour is disruptive, causes unnecessary inconvenience, upsets, annoys, disturbs or is threatening or abusive towards other guests, our staff or suppliers in Hakuba, on the telephone, in writing or in person. In any of these circumstances you may be evicted from The Phat House and no refunds or compensation, or any costs or expenses incurred by you will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour. Criminal proceedings may also be instigated. Reference to “you” or “your” includes for the purposes of this section the conduct also of any other person in your party.

12.2 Occupancy:

During occupancy of your room and whilst on lodge premises you agree that you and all members of your party will not:
a) Make excessive noise
b) Damage or remove house property (see Clause 7)
c) Leave the room in a disorderly state or such state as will cause distress to the cleaners
d) Use any electrical appliance, other than those supplied or approved by The Phat House, in particular electrical water heaters, cooking devices, any equipment greater than __kWh or that the kilowatts stated on any particular socket
e) Smoke in any room or on The Phat House premises except in designated smoking areas (see clause 10)
f) Park a car or other vehicle otherwise than as agreed by the Property or cause obstruction around the Property
g) Interfere with other guests, their property or their enjoyment at the lodge
h) Comply with health and safety and fire regulations displayed in the lodge

13.0 Additional Payments

Any additional goods or services used during your stay at The Phat House, will be charged to your automatically pre-authorised tab. Your tab is payable on Check Out. The Phat House reserves the right to charge any outstanding tabs to the Credit Card provided on Check-In.

14.0 Copyright and Trademark

The Phat House website, and the information contained within, is the property of The Phat House and is protected from unauthorized copying and dissemination by Japanese copyright law, trademark law, international conventions and other intellectual property laws. All The Phat House product names and logos are trademarks or registered trademarks of The Phat House.

*The terms & conditions above were last updated on the 14/08/2024